Frequent Questions

Enjoy the peace of mind of having our car rental office in Torrevieja – Orihuela Costa.

At Punta Marina Rent a Car you can request the car by calling us by phone or through our website. As soon as we manage your request, our staff will take care of getting the car to the place you have chosen.

We have rental cars for Alicante and Murcia airports.

Picking up and returning the car at the airport is an advantage that very few car rental companies can offer you at such cheap prices. We free you of time and make the collection of your rental car simple and fast.

What type of coverage does my reservation include?

Compulsory automobile insurance is included in your rental rate in accordance with current legislation, vehicle occupant insurance and third-party coverage.

Coverage for vehicle damage (CDW) and theft with excess is also included.

The franchise also applies to the following damages or services: damage to wheels, rims, windows, the underside of the car, rear-view mirrors, loss of keys, taxi or towing services in the event of an accident or battery recharge.

Who is authorized to drive the vehicle?

The only people authorized to drive the vehicle are those listed as the main driver or additional drivers on the rental agreement..

If you want to add a driver along the trip, you have to go back to the Punta Marina Rent a Car office and include it in the contract. The new driver must also appear with his valid driving license.

Remember that, if any incident occurs with an unauthorized driver, the contracted coverage (vehicle insurance) cannot be applied.

What is a franchise and how does it work?

An excess is the maximum amount that you would have to pay in case of damage to the vehicle.

When signing the rental contract, €150 is blocked on the credit/debit card, according to the client’s preference.

How many days can i rent maximum?

A maximum of three months with the same contract, after this period has elapsed mainly because it has maintenance, it is mandatory to return the car to the Punta Marina Rent-a-car office. If you wish, you can make a new reservation to get a new car at the return of the former.

What driving licenses do we accept?

The driving licenses we accept:

Domestic Customer: Customers with nationality of the country of collection only need the Driving License of their country. (for example: an Italian who rents in Italy).
Europeans from the European Union: Customers from the European Union with pickup in the European Union need the Driving License of their country only if it is written in the Roman alphabet. An international driving license accompanied by your country’s Driving Permit is also acceptable if it is not written in the Roman alphabet.
For customers from the following countries, the Driving License of their country is also accepted if it is written in Roman alphabet: International Convention of Vienna 1968 and Geneva 1949.

Is there a minimum age to rent a vehicle?

The minimum driving age is 18 years and 1 day of driving license.

Is there a minimum rental agreement duration?

The minimum rental duration is 1 day.

Can I rent more than one vehicle?

You can reserve several vehicles, but when picking up the cars at the office, a different main driver must be presented for each of them. Each driver will be the holder of the contract corresponding to the vehicle they are going to drive and must meet the basic requirements (have a valid driver’s license more than one year old, present a bank card in their name, etc).

When booking through the web you can only request one vehicle per reservation. Therefore, if you need to rent more than one, you must complete a reservation per vehicle.

Full/Full Fuel Policy

What is full/full of fuel?

You will receive the car with a full tank of fuel and you must return it the same.

Do I have to pay administrative fees?

No. You will only have to pay the amount for the fuel tank.

How is the missing fuel calculated?

The refund will be made according to the liters missing from the fuel tank plus a €12 penalty.

Why does this fuel option benefit me?

It is probably the simplest there can be.

Roadside assistance for serious accidents

We have been involved in a serious accident. How to act in these cases?

Having an accident is much more common than it seems.

If we are involved in an accident with victims or serious material damage, the first piece of advice is to stay calm.

Emergency services must be notified. The most indicated number is the Emergency Telephone 112. It is the only number for the European Union.

We will have to report if there are deaths, injuries, material damage and the exact location where we are. The Emergency Service will be in charge of sending the Police and Ambulance if necessary.

Should I notify Punta Marina Rent a Car?

Yeah. It is essential to contact the Punta Marina Rent a Car Roadside Assistance service. You must have the car’s license plate on hand (you can find it on the key and also on the car) or the contract number. You will also have to indicate your exact location.

Will insurance cover me if I am guilty?

Fully covered, you will only have to take charge of the Excess of €150.

Under no circumstances will any of your personal belongings be covered by the car rental insurance offered by Puntamarina Rent a Car.

Am I entitled to a replacement car?

Yeah. As long as the accident did not occur due to reckless driving or under the influence of alcohol, drugs or medication.

I have driven under the influence of alcohol, drugs or medication. What should I do?

You will have to contact the customer service department and report the facts. All costs caused by the accident will be borne by the client, including fines, legal fees and vehicle repairs.

What does it cost to change the vehicle?

Delivering a new vehicle is free of charge, towing costs are free.

What should I do if my rental car is stolen?

The first step is always to contact the Police Department where you are. If you don’t know your local number, you can always call the general emergency number 112. You will first need to ask if your rental car has been towed by the local municipality.

You must then contact Punta Marina Rent a Car and inform them. They will also help you with all the steps you will need to follow.

Make sure you still have the car key. You’ll have to take it to the office.

If you have also lost the car key, the theft of the vehicle will be considered to have occurred because you have lost the car key, or left it in the ignition. In this case you will be responsible for the total cost of the vehicle. In no case will insurance cover.

What are the steps to follow if I have lost the keys to the rental vehicle?

You will have to contact Punta Marina Rent a Car Customer Service and inform them about it. You will be charged for the cost of the key, as well as shipping the new key. Unfortunately this is not covered by insurance.

You must also inform the nearest police station and secure the vehicle to prevent possible theft.

Once you have a copy of the key, for security reasons, you must go to the Punta Marina Rent a Car Offices and change the vehicle. The exchange is free and the only condition will be that you must return the car with a full tank of fuel.

How can I get a copy of the key?

First you will have to contact Punta Marina Rent a Car Customer Service.

All costs of shipping the keys will be borne by the customer. In the event that the client decides to come to the office to collect the key, they will be responsible for the related costs.